I did not get my sign-in code

The code screen shows the address the code was sent to. If it has a typo, go back and type it again.

• On the web: select Back.
• On iPhone and on Android: tap Back at the top left.

A different address signs you in to a different account, so use the one your account was created with.

Search your email for "Your code is". Check your spam or junk folder, and, in Gmail, the Promotions and Updates tabs. If you find it there, mark it as not spam, or add auth.chatpep.com to your safe senders, so the next one lands in your inbox.

Some work and school email systems hold or block automated messages. If you use one, ask its administrator to allow mail from auth.chatpep.com.

• On the web: under "Didn't receive a code?", select Resend.
• On iPhone and on Android: under "Didn't get it?", tap Resend.

The button counts down briefly before you can use it again. Each new code replaces the one before it, so use the code from the most recent email.

A code works for a limited time, and the email says how long. After several wrong tries, a code also stops working. In either case, ask for a new one.

If the address on your account is a Google account, such as a Gmail address, Continue with Google reaches the same account without a code. See Ways to sign in.

Contact support without signing in. Under What is this about?, choose Account and sign-in. Put an address that receives mail in Email for our reply, and name the address your account uses in your message. You can also write to support@chatpep.com.