A charge you do not recognize

• A renewal. A plan renews at the end of each billing period until it is cancelled: every month on monthly billing, and once a year on yearly billing.
• A charge from Apple. A plan bought in the iPhone app is billed by Apple and appears on your statement as an App Store purchase. See Subscriptions bought on iPhone.
• A charge from Google. A plan bought in the Android app is billed through Google Play and appears on your statement as a Google Play purchase. See Subscriptions bought on Android.
• An offer that ended. Some partner offers last a set number of months, then the plan renews at its regular price. The checkout states both amounts.
• A second account. Each email address is its own ChatPEP account, with its own plan. If you signed in once with Google and once with a different email address, each account can hold a subscription.
• Someone else. A person in your household may have subscribed with your card.

ChatPEP is operated by Footnote Technologies LLC, the company named in the terms of service.

1. Sign in to ChatPEP on the web.
2. Select your name at the bottom of the sidebar. Your plan is shown under your name.
3. If you are on a paid plan bought on the web, select Settings, then Plan, then Manage to see your billing page and past invoices.

You can also search your email for a receipt from ChatPEP, and check which of your email addresses it was sent to.

If you still do not recognize the charge, contact support with the topic Plans and billing, or write to support@chatpep.com. Include:

• The date and amount of the charge, as your statement shows them.
• The last four digits of the card.
• The email address of any ChatPEP account you have.

Never send your full card number.

If you believe someone used your card without permission, contact your card issuer as well.

If the charge is from your own subscription and you no longer want it, see Manage or cancel a subscription.