Plans and billing
Plans, message limits, payments, and cancelling.
- Compare plansWhat Free, Basic, Research, and Frontier each include, from daily messages to research depth, and what every plan shares.
- Message limits and when they resetHow many messages each plan can send, how the rolling 24-hour window works, and what happens when you reach the limit.
- Change your planEvery plan above yours is under Plans in Settings, on the web, iPhone, and Android. Move down or back to Free where you are billed.
- Manage or cancel a subscriptionCancel from Settings on the web. You keep your plan until the end of the period you paid for, then move to Free.
- Payment methods, receipts, and invoicesHow you can pay, where your card details go, how to update your card, and where to find receipts and invoices.
- RefundsFees are non-refundable except where the law requires it. Contact support and the team will review your request.
- A charge you do not recognizeCommon reasons for an unexpected ChatPEP charge, how to check your account, and what to send support.
- Referral discounts at checkoutHow a ChatPEP partner's offer is applied at checkout, who qualifies, and what you pay after it ends.
- Subscriptions bought on iPhoneAn App Store subscription is billed by Apple. Manage, cancel, or ask for a refund through Apple.
- Subscriptions bought on AndroidA Google Play subscription is billed through Google Play. Manage or cancel it in the Google Play app.
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